Refund policy

Return & Refund Policy

We want you to feel confident shopping with Reset Society. Because we work with multiple trusted fulfillment partners and brands, return instructions may vary slightly by product.

Returns
Return requests must be submitted within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

To start a return, contact support@resetsociety.shop with your order number and the item you would like to return. Please do not send products back without first receiving return instructions from us.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can review the issue with the fulfillment partner.

Return Shipping
Return shipping costs may vary depending on the product and fulfillment partner. Any applicable return shipping charges will be communicated before your return is authorized.

Original shipping charges are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Refunds
Once your return is received and approved, your refund will be issued to your original payment method. Please allow several business days for your bank or card provider to process the refund.

Cancellations
If you need to cancel or change an order, contact us as soon as possible. We will do our best to accommodate your request, but once an order has entered processing or shipped, we may not be able to cancel or modify it.

Hygiene & Personal Care Items
For hygiene reasons, certain personal-care or wearable wellness products may not be eligible for return once opened or used, unless they arrive damaged or defective.

Final Sale Items
Products clearly marked as final sale are not eligible for return unless they arrive damaged, defective, or incorrect.

For questions about a return or refund, contact us at support@resetsociety.shop